FREQUENTLY ASKED QUESTIONS
Everything you need to know about shopping with OVREN.
01. CAN I CHANGE OR CANCEL MY ORDER?
Orders may be cancelled until they have been fulfilled. Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.
If you need assistance, contact our Customer Services team as soon as possible.
02. HOW DO I KNOW IF MY ORDER HAS BEEN CONFIRMED?
Once your order has been successfully placed, you’ll receive an order confirmation email at the email address provided during checkout.
If you cannot find it, please check your spam or junk folder before contacting us.
03. CAN I CHANGE MY DELIVERY ADDRESS?
Please check your delivery information carefully before placing your order.
If your order has not yet been processed, contact us as soon as possible. We cannot guarantee that an address can be changed once fulfillment has begun.
04. DO YOU OFFER FREE SHIPPING?
Yes. Free Essential Delivery is available with no minimum spend to eligible destinations.
Faster Standard, Priority and Express delivery options are also available.
05. HOW LONG DOES DELIVERY TAKE?
For the United States, Australia and United Kingdom:
Essential Delivery: 6–12 business days
Standard Delivery: 5–8 business days
Priority Delivery: 3–6 business days
Express Delivery: 2–4 business days
For International destinations:
Essential Delivery: 8–15 business days
Standard Delivery: 6–10 business days
Priority Delivery: 4–7 business days
Express Delivery: 3–5 business days
Orders are typically processed within 1–2 business days before dispatch.
06. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details where available.
Please allow some time for tracking information to become active after dispatch.
07. DO YOU SHIP INTERNATIONALLY?
Yes. OVREN ships to the United States, Australia, United Kingdom and other eligible international destinations.
Available delivery options will be shown at checkout.
08. WILL I HAVE TO PAY DUTIES OR TAXES?
International orders may be subject to customs duties, import taxes or other charges imposed by your destination country.
Unless stated otherwise at checkout, these charges are the responsibility of the recipient.
09. WHAT IS YOUR RETURN POLICY?
Eligible items may be returned within 30 days of delivery.
Items must be unworn, unused, unwashed and returned in their original condition with all tags and original packaging where applicable.
10. DO I HAVE TO PAY FOR RETURN SHIPPING?
Yes. Return shipping costs are the responsibility of the customer.
Please contact our Customer Services team before sending your return so we can provide the appropriate return instructions and return address.
11. CAN I RETURN SALE ITEMS?
Items purchased from our Sale collection are Final Sale and cannot be returned, exchanged or cancelled, except where required by applicable law or where an item is faulty.
12. WHEN WILL I RECEIVE MY REFUND?
Once your return has been received and inspected, we’ll notify you of the outcome.
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
13. HOW DO I CHOOSE THE RIGHT SIZE?
Please refer to the size information provided on each product page before placing your order.
Fit may vary depending on the style and silhouette of the item.
14. WILL AN OUT-OF-STOCK ITEM COME BACK?
Selected styles may be restocked, but availability is not guaranteed.
We recommend checking the product page regularly for the latest availability.
NEED MORE HELP?
Our Customer Services team is available to assist with orders, deliveries, returns and product enquiries.
Email: customer.ovren@hotmail.com
Phone: +44 7441 485 839
When contacting us about an existing order, please include your order number so we can assist you efficiently.