Privacy policy

PRIVACY POLICY

Last updated: August 15, 2026

OVREN respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how OVREN collects, uses and shares personal information when you visit our website, make a purchase, create or use an account, contact us, or otherwise interact with our products and services (the “Services”).

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our Services to you.

PERSONAL INFORMATION WE COLLECT OR PROCESS

Depending on how you interact with OVREN, we may collect or process:

  • Contact details, including your name, email address, telephone number and billing or delivery address.
  • Order information, including products purchased, order history, returns and transaction details.
  • Payment and billing information processed through our payment providers.
  • Account information, where you create or use a customer account.
  • Device and usage information, including IP address, browser, device and information about how you interact with our website.
  • Communications you send to our Customer Services team.
  • Marketing preferences and information relating to your interactions with our communications.

Some information is provided directly by you, while other information may be collected automatically or received from service providers acting on our behalf.

HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information to:

  • Process and fulfil orders, payments, deliveries, returns and refunds.
  • Provide and improve our products, website and Services.
  • Manage customer accounts and provide Customer Services.
  • Communicate with you about orders and service-related matters.
  • Personalize your shopping experience.
  • Send marketing communications where permitted by law.
  • Detect, investigate and prevent fraud, misuse or security incidents.
  • Comply with legal, regulatory and contractual obligations.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where necessary to operate our business, including to:

  • Shopify and ecommerce service providers.
  • Payment processors and financial service providers.
  • Fulfillment, logistics and delivery partners.
  • Technology, analytics and hosting providers.
  • Marketing and advertising partners where permitted.
  • Professional advisers and service providers.
  • Government authorities or other parties where required by law.

We do not disclose personal information except where reasonably necessary for legitimate business purposes, with your direction or consent, or as otherwise permitted or required by law.

SHOPIFY

Our store is hosted and powered by Shopify.

Shopify processes certain personal information to provide and improve the ecommerce services used by OVREN. Information you submit through our Services may therefore be processed by Shopify and its service providers.

Shopify's handling of personal information is also governed by its own applicable privacy terms and policies.

COOKIES & ONLINE TECHNOLOGIES

We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand how customers use our Services, measure performance and provide relevant marketing where permitted.

Your browser or device may allow you to manage certain cookie preferences. Where required, we will provide additional choices regarding non-essential cookies.

MARKETING

Where permitted by applicable law, we may use your contact information to send news, product updates, offers and other marketing communications.

You may unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication.

You may continue to receive essential transactional or service communications relating to your orders or account.

CHILDREN'S DATA

Our Services are not intended for children, and we do not knowingly collect personal information from children except where permitted by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us.

SECURITY & RETENTION

We use reasonable administrative, technical and organizational measures designed to protect personal information.

No system or method of transmission can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain business records and meet legal or regulatory obligations.

YOUR RIGHTS & CHOICES

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction or deletion of your information, or to object to or restrict certain processing.

You may also have the right to withdraw consent where processing is based on consent or to request a copy of certain personal information.

These rights may be subject to exceptions under applicable law. We may need to verify your identity before completing certain requests.

INTERNATIONAL TRANSFERS

OVREN operates internationally and works with service providers in different countries.

As a result, personal information may be processed outside the country in which you live. Where required, appropriate safeguards will be used for international transfers of personal information.

THIRD-PARTY WEBSITES & LINKS

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content practices of third parties. We encourage you to review their privacy policies before providing personal information.

COMPLAINTS

If you have concerns about how we handle your personal information, please contact us so we can review your concern.

Depending on your location, you may also have the right to submit a complaint to your local data protection or privacy authority.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology or legal requirements.

The latest version will be published on this page together with the updated revision date.

CONTACT US

For questions about this Privacy Policy, your personal information or your privacy rights, please contact:

OVREN

Email: customer.ovren@hotmail.com
Phone: +44 7441 485 839

Business Address:
13 Denmark Street
Oxford, OX4 1QS
United Kingdom

OVREN operates exclusively online. The address above is provided for business correspondence only and is not a retail location or customer return address.