Shipping policy
SHIPPING & DELIVERY
We aim to make every OVREN delivery simple, reliable and transparent.
ORDER PROCESSING
Orders are typically processed within 1–2 business days. Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details where available.
DELIVERY OPTIONS
UNITED STATES · AUSTRALIA · UNITED KINGDOM
| Delivery Option | Estimated Delivery | Price |
|---|---|---|
| Essential Delivery | 6–12 business days | FREE |
| Standard Delivery | 5–8 business days | US$4.99 |
| Priority Delivery | 3–6 business days | US$9.99 |
| Express Delivery | 2–4 business days | US$14.99 |
INTERNATIONAL
| Delivery Option | Estimated Delivery | Price |
| Essential Delivery | 8–15 business days | FREE |
| Standard Delivery | 6–10 business days | US$6.99 |
| Priority Delivery | 4–7 business days | US$11.99 |
| Express Delivery | 3–5 business days | US$19.99 |
Free Essential Delivery is available with no minimum spend.
DELIVERY TIMES
Delivery estimates are shown in business days and begin once your order has been dispatched. They do not include order processing time.
Delivery times are estimates and may be affected by customs, carrier delays, public holidays, severe weather or other circumstances beyond our control.
TRACKING
Tracking details will be sent by email once your order has been dispatched, where available. Please allow time for tracking information to become active.
DUTIES & TAXES
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the responsibility of the recipient.
DELIVERY ISSUES
Please ensure your shipping information is correct before placing your order. OVREN cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
If your order is significantly delayed, lost or arrives damaged, please contact our Customer Services team so we can assist you.
CONTACT US
For questions about your order or delivery:
Email: customer.ovren@hotmail.com
Phone: +44 7441 485 839
Please include your order number when contacting us.